Frequently Asked Questions
On this page, you'll find the most frequently asked questions and solutions. Simply start by clicking an appropriate category from below. Alternatively, you can also start by searching the FAQ. Could not find the answer you were searching for? No worries, we got you covered. Please create a new support ticket and we’ll get back to you.
Company policy and terms
User terms and conditions applied by Consolidated Motor Spares B.V.as PDF
1. Agreement with these user terms and conditions
This website (not including sites to which reference is made) is managed by Consolidated Motor Spares B.V, a company established in Lelystad, the Netherlands ("CMS"). By accessing and visiting this website and browsing through it you agree with these User Terms and Conditions. If you do not wish to agree to these User Terms and Conditions, we kindly request you to cease visiting or using this website.
2. Links to other websites ("hyperlinks")
Links to third-party websites are solely included in this website for the convenience of users and do not imply that CMS approves or recommends the websites to which links are offered as CMS has no control of any kind on the content of such websites. CMS is hence not responsible for those third-party sites, nor is CMS responsible for the information they offer nor is CMS responsible for the links contained in those third-party websites.
CMS has compiled this website with the greatest possible care but makes no promise of any kind that it is free from inaccuracies, errors and/or omissions. CMS offers this website and all information it contains for visitors/users without any explicit or implicit guarantee and offers no advice concerning the specific use and/or suitability for any (repair/fitting) purpose, either for repair or maintenance, change and/or replacement of or for any (composite) product. You remain solely responsible for using this information. The content of this website does not form any kind of addition or amendment to any guarantee which may be applicable on the grounds of any contractual relationship or agreement between you and CMS.
4. Special product properties
The parts offered by CMS on the website from the CMS product assortment are unused and suitable on the basis of their OEM-specifications for full, technical use and mounting in composite end-products. Products which are fine or precision mechanical or electronic by nature may be sealed when leaving the factory to protect them against damage or negative influences caused by atmospheric circumstances. To ensure for the completeness of the products and product sets offered on the website and their auxiliaries, any auxiliaries required may also be shipped in sealed packaging.
CMS is not liable for indirect damage, consequential damage or additional damage, including but not limited to loss of profits or loss of income, business interruption and/or data loss resulting from or connected with the use of, the inability to make use of, or using the content of the website or a linked website as a reference.
6. User reactions
If you provide us with information or other materials you agree to us making use thereof. CMS is in no manner bound to check the information to send to CMS’ website. By sending information to us or reacting you consent to CMS using that information, publishing it, or amending it in a manner considered by CMS to be desirable.
7. Applicable law and choice of legal forum
Dutch law applies to the User Terms and Conditions and to your use of the website. Any disputes which might arise from this or are in any manner connected with the use of this website shall be brought before the competent Judge of the District Court of the Central Netherlands.
8. Amending the user terms and conditions
CMS retains the right to amend the User Terms and Conditions under which the website is offered at any and all times. When you visit this website, you are automatically bound to accept those amendments.
When ordering products, the CMS-EU Consumer Terms and Conditions or the CMS-NON-EUResidents Terms and Conditions or, for business customers, the CMS-B2B Terms and Conditions of Supply shall be applicable, which are referred to at the bottom of the homepage of this website. You may also download those Terms and Conditions as well as these User Terms and Conditions as PDF-files and retain them.
General Review Writing Guidelines
cmsnl.com would like your comments to be heard!
The recommended review length is 75 to 300 words.
What to include:
- Your review should focus on the product.
- The best reviews should not only include whether you liked or disliked an item, but also why. Feel free to mention related items and how this part rates in comparison to them.
What not to include:
cmsnl.com is proud to provide this forum for you to air your opinions on the items we feature. While we appreciate your time and comments, we respectfully request that you refrain from including the following in your review:
- Commenting on other reviews visible on the page. Other reviews and their position on the page are subject to change without notice.
- Profanity, obscenities, or spiteful remarks.
- Single-word reviews. We want to know why you liked or disliked the item.
- Phone numbers, mail addresses, URLs.
- Availability, price, or alternative ordering/shipping information.
- Solicitations for helpful votes.
- Time-sensitive material (i.e., promotional tours, seminars, lectures, etc.).
A review is not an appropriate place to tell us our catalogue has typos in it. If you'd like to tell us about a specific problem, please contact us.
Any review in violation of these guidelines will not be posted.
Who can participate in the forums?
Customers! Anyone who has purchased items from cmsnl.com and is in good standing in the CMS community can reply to an existing discussion or start a new one. All visitors to CMSNL.com can read any current discussion.
What should I post?
Please share thoughts that you think will add to the discussion and help other customers interested in the product area, or start a conversation to learn from other customers' experiences. For example:
- Ask questions about a product or specific model
- Contribute product comparisons
- Look for guidance from other customers who have made similar purchases
- Get advice when shopping
- Share your experience in a product area
Behave as if you were a guest at a friend's dinner party. Please treat the CMS community with respect. Do not post:
- Do not post product reviews. Each product has a seperate review section and should be posted there.
- Profane or obscene, inciting, or spiteful comments
- Messages that harass, abuse, or threaten other participants
- Text written by someone else, except for brief quotations from a book or other product under discussion
- Any personal information about children under 13
- Text that promotes illegal or immoral conduct
- Any form of "spam," including advertisements, contests, or other solicitations for other websites or companies; or campaigns to promote an item in the cmsnl.com catalogs.
Do not impersonate another person, including an CMSNL.com employee.
We recommend that you do not post your phone number or email address.
How does CMS protect my privacy?
CMS is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our websites, you are consenting to the information collection and use practices described in this privacy statement.
Our collection of information
Information collected directly from you Generally, you can visit CMS' websites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:
- contact details, such as your name, title, company/organisation name, e-mail address, telephone and fax numbers, and physical address;
- information about your company, and job function;
- your e-mail marketing preferences;
- financial information (including credit card or account information);
- information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies;
- information used to customise and facilitate your use of our websites, including login and technical information;
- inquiries about and orders for our products and services;
- information that assists us in identifying the products and services that best meet your requirements;
- event registration information; and
- feedback from you about our websites and our products and services generally.
You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction. Information collected automatically We collect information about your visit to our sites, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within CMS' sites. On sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the website from which you linked to our site. We do not link this information to your identity.
Our use of information
Services and transactions
We use your personal information to deliver services or carry out transactions you have requested, such as providing information on CMS products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our websites, and so on. In order to offer you a more consistent experience in your interactions with CMS, information collected by our websites may be combined with information we collect by other means.
We may use your personal information to improve our websites and related CMS products or services, or to make our websites easier to use by eliminating the need for you to repeatedly enter the same information or by customising our websites to your particular preference or interests.
With your permission, we may use your personal information gathered via our websites to inform you of products or services available from CMS. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. Moreover, each e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.
In connection with a job application or inquiry, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout CMS and its controlled subsidiaries and affiliates for the purpose of employment consideration. We will keep the information for future consideration unless you direct us not to do so.
Cookies are small files that websites save to your hard disk or to your browser's memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyse visitors' use of our sites (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our websites (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of CMS' websites or other websites that you visit. Our sites also may contain electronic images known as web beacons - sometimes called single-pixel gifs - that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or Newsletters in order to determine whether messages have been opened and acted upon.
Disclosure of your personal information
Except as described below, personal information you provide to CMS through our websites will not be shared outside of CMS and its controlled subsidiaries and affiliates without your permission.
Disclosure to service providers
CMS contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, processing transactions, and analysing our websites. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.
Disclosure to distributors
In responding to a request made by you, we may share your personal information with companies that distribute our products. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose. In some cases, we may seek your permission to share your information with distributors for marketing purposes other than responding to a request from you. However, we will not share your information for such marketing purposes unless we have obtained your express consent to do so.
Disclosure in connection with transactions
In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfilment.
Disclosures in connection with acquisitions or divestitures
Circumstances may arise where for strategic or other business reasons CMS decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is CMS' practice to seek appropriate protection for information in these types of transactions.
Disclosure for other reasons
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.
CMS is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.
Reviewing your personal information
In some cases, you can review and correct personal information provided through our websites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our websites or ask CMS to stop using it by completing our Contact Us form. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.
Consent to international transfers of personal information
The personal information we collect on our websites may be sent to the United States or to any other country in which CMS or its affiliates, subsidiaries or agents maintain facilities. We may also store and process the information there. Although the laws that protect personal information in those countries may differ from the laws where you live, we will take reasonable steps to ensure that your privacy is protected. By using our websites and giving your information to us, you consent to the transfer of the data outside of your country.
CMS does not knowingly collect information from children and does not target its websites that collect information to children.
Links to other sites
Our websites may contain links to other sites such as CMS distributors and sales affiliates, professional and government organisations, and publications. We also link to third-party providers that host, maintain and operate on-line training curricula. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.
Enforcement of this privacy statement
If you have questions regarding this statement or our handling of your personal information, please Contact Us. We will promptly address your concern and strive to reach a satisfactory resolution.
Changes to this privacy statement
CMS may occasionally update this privacy statement. When we do, we will revise the "last updated" date at the top and bottom of the privacy statement. We will obtain your opt-in consent for any updates to this privacy statement that materially expand the sharing or use of your personal information in ways not disclosed in this privacy statement at the time of collection.
Contact details Privacy Officer CMS: