Frequently Asked Questions
On this page, you'll find the most frequently asked questions and solutions. Simply start by clicking an appropriate category from below. Alternatively, you can also start by searching the FAQ. Could not find the answer you were searching for? No worries, we got you covered. Please create a new support ticket and we’ll get back to you.
Most common questions and answer of ordering from this website.
- Do you have all parts available in stock?
- Can I combine or add items to an excisting order?
- What does superseded mean?
- Where can I find my CVV2 number on my creditcard?
- Which payment methods do you accept?
- Is my payment secure?
- Do I have to pay VAT?
- Are there additional costs for customers in the United Kingdom (UK)?
- How are shipping costs calculated?
- Can I order by phone?
- My country isn't listed. Can I still order?
Do you have all parts available in stock?
All the items that are listed on our website are available. Parts shown are either in our own warehouse or available to order from our suppliers. Do keep in mind we don't show how many items we have in stock.
Can I combine or add items to an excisting order?
Don't you just hate it: you spent the whole night searching through all the schematics and added all the parts you need to complete the job, when you realized you forgot that important piece.
Not to worry, you're not the only one. Please place an additional order through the website and send us a support ticket. The additional order will include the shipping and handling cost, but once we received your order and support ticket. We will combine both orders together and refund you the shipping cost back of the additional order, once the orders are shipped.
Don't feel like placing an additional order. You can also use our watch list / buy later option. You can simply add the items to that list. You can even create different lists for different bikes or parts of the bike. When you're ready to start your job, simply order all the items on your watchlist with one mouse click.
What does superseded mean?
Commonly parts are superseded by a newer version of the item with the main reason being improved in quality. Please note that the actual shape or color of the item may slightly deviate from the original design.
Where can I find my CVV2 number on my creditcard?
CVV2 is a security measure we require for all transactions. Since a CVV2 number is listed on your credit card, but is not stored anywhere, the only way to know the correct CVV2 number for your credit card is to physically have possession of the card itself.American Express
The security code on an American Express Card is the 4 digits that are above and to the right of your credit card number on the front of your card.VISA and MasterCard
This security code is printed on your MasterCard and VISA card in the signature area of the back of the card. It is the last 3 digits AFTER the credit card number in the signature area of the card.
Which payment methods do you accept?
We accept various payment methods. Currently we accept:Netherlands
- America Express
- American Express
- Bancontact / Mister Cash
- Sofort Überweisung
- American Express
- American Express
Is my payment secure?
All transactions are rendered secure by payment provider Ingenico. All information exchanged to process the payment is encrypted using the SSL protocol. This data can’t be detected, intercepted or used by third parties, and is not kept on our computer systems.3D Secure
Please ask your card provider to active the 3D secure system for your card. It's a personal check system the bank uses to check online payments made to countries other then your own.
Do I have to pay VAT?
There is a VAT on all our products. This VAT is only applicable on countries within the EU. We calculate the VAT automatically during your order. The total costs will be shown in your shopping cart overview.
To qualify for exemption from VAT, you can request a business account from us. The criteria for a business account are:
- You have a registered company in the motorcycles/automotive industry
- Your VAT number is registered on the company in question
- You expect to place orders with us on a constant basis.
If you meet the above conditions, you can apply for a business account at CMS. To become eligible for a business account you need to complete our Dealer Application form online.
Are there additional costs for customers in the United Kingdom (UK)?
With the implementation of Brexit, the UK government has decided to charge an import tax of 2% of the total value of your order including the shipping costs. On top of that the courier will charge an additional administrative charge of 11,50 GBP. You’ll receive a payment link from the courier to pay both import tax and the administrative charge. We’re sorry for this inconvenience.Customer in the UK may receive a VAT refund on day of shipping
In your order we charge VAT. When we ship your ordered products you may receive a refund of your paid VAT / tax. The reason we do this at the day of shipping is because we have a lot of customers who order multiple packages that we may combine into one shipment. By combining multiple orders we could exceed the total value of € 150. And if we can, you won’t need to pay VAT.
If your order already exceeds the € 150 you’ll automatically get your paid VAT refunded.
How are shipping costs calculated?
The amount of shipping and handling costs calculated is because we send all parts with the delivery services from UPS and DHL. We want to make sure all parts ordered are shipped in pristine condition. Some parts are also high value parts. The delivery by courier with a “signature upon receipt” requirement ensures a safe and secure delivery.
Can I order by phone?
Ordering via telephone is not possible. But we created an easy and straight forward online order process where you can place your order.
My country isn't listed. Can I still order?
We regret that we are unable to ship to countries not listed.