Frequently Asked Questions
On this page, you'll find the most frequently asked questions and solutions. Simply start by clicking an appropriate category from below. Alternatively, you can also start by searching the FAQ. Could not find the answer you were searching for? No worries, we got you covered. Please create a new support ticket and we’ll get back to you.
Troubles using our website? Here are some fixes.
questions:
IE8 Javascript error
Internet explorer 8 may report javascript errors for some pages.
HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917)
Although we where not successful in solving this issue ourselves, you can still try the instructions on this mircosoft help page and/or run this security fix.
If the above solutions do not work for you, please revisit the page with another browser such as google chrome or mozilla firefox.
Payment errors
In case the checkout page gives you this error:
"ERROR: An error has occurred; please try again later. If you are the owner or the integrator of this website, please log into the Ingenico e-Commerce Solutions back office to see the details of the error."
.. chances are that a virus scanner ( e.g.: Kaspersky ) changes some information ( i.e.: referrer) and triggers the error.
The solution is simply to disable the virus scanner and retry the checkout.
My payment page is empty, what should I do ?
The final payment is handled by an external payment provider called Ingenico ( formerly known as Ogone). They require that your browser supports a recent security protocol, TLS1.2.
If your browser does not support TLS1.2, the final payment where you enter you payment details will go blank.
To see if your browser support TLS1.2, you can visit HowsMySSL. Look for the text "Your client is using TLS ..". or alternatively visit SSLlabs.com for more detailed info.