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CMS return policy
You can request a return document by logging in to your account and opening a support ticket. Be sure to include relevant info such as:
- Your invoice number and / or account number
- The partnumber(s) that you want to return
- The reason why you want to return the goods
Please understand that it is very important for the follow up and tracking of your return, that you do only send parts back to us accompanied by a return document.
For further help on this subject contact the helpdesk by calling +31-320-265120.
7-Day return period
Please be sure your return reaches CMS within 7 days of the date it was delivered to you (as shown on delivery company's tracking system).
Original packaging in good condition
Please include all original packaging in good condition (free from scratches, blemishes, tears, dents, and markings - including writing of any kind) with your return.
Unused condition
CMS is unable to accept returned items that have been installed, used or damaged.
Returns on electrical parts
Like your local dealer, CMS is unable to accept returns on many electrical parts. Please contact us before returning electrical items.
Electrical parts may solely be returned as per our 7 day return period, provided these parts are in the un-opened, original packing, and never have been installed.
Restocking fees
In some cases restocking fees may apply. Please see below.
Full refund
Full refund will be issued when:
- Part(s) supplied was (were) not as per the required item(s);
- Part(s) was (were) wrongly labeled;
- Part(s) supplied (was) were damaged.
Full refund will be issued including shipping fees both ways.
25% restocking fee
A 25% restocking fee will be charged when:
- You placed an order and decided to cancel your order;
- You have received a superceded item and you disapprove with the supercession (a superceded item is a replacement part for an obsolete part). Cms clearly indicates an item is supersed on it's website hence you are pre-allerted should an item is superceded. Should you have overlooked this and still wish to return an item, please contact our support team through the ticket system to apply for a return ticket. The Return(s) need to be acomponied with this ticket. Returns without this ticket cannot be taken into consideration.
- You ordered the incorrect parts for your vehicle. .please contact our support team through the ticket system to apply for a return ticket. The Return(s) need to be acomponied with this ticket. Returns without this ticket cannot be taken into consideration.
- In the above events no shipping fee can be credited.
75% of the ordered value will be credited when not returned within 7 days. Shipping fee will not be credited.
Credit
Credit will be solely refunded when the goods are (back) in our possession. We do not credit when goods are still in transit. Normally the credit should apply on your card within 14 working days upon reception of the goods.
Trade terms
All transactions are being carried out by our registered trade terms which are under Dutch law. Accepting and ordering parts via CMS implicates that you have accepted our terms and policies.
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