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Frequently Asked Questions

You are here: Frequently Asked Questions  > Shipping
help for product shipping

Found Questions:
When will my order ship?
Need to cancel an Order
Combining orders/ Adding Items to an Order

When will my order ship?

If your question slightly resembles any of the following phrases:

  • When do I receive my order ?
  • when do you send my parcel ?
  • I have ordered, when do I get it ?
  • When you do you dispatch my order?
  • Where is my order ?
  • Can you track and trace my package?

then here is the answer: log in to the

Orderstatus page

and you see exactly what you need to know! Really....This page has all available shipment details.

Other general info:

We usually ship within 1 to 5 business days. Depending on the distance from CMS (The Netherlands), the transportation time varies.

We offer a great variety of products that may have to get ordered from overseas suppliers which sometimes results in slight delays.

Need to cancel an Order

Before cancelling an order, please bear in mind that CMS must restock the products and charges a 25% restocking fee for that.

When you are sure you want to cancel an order, please contact the helpdesk immediately.

Combining orders/ Adding Items to an Order

Normally when you want add items to an order you already made, you must realize that it is likely that the previous order was already processed, meaning: your new order comes in a separate parcel.

But on the other hand, when the order interval was short - eg: within one working day - chances are that they comes combined.


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